Refund policy

RETURN & REFUND POLICY – EVERYDAYFIX UK

30-Day Returns

We want you to be happy with your purchase from EverydayFix UK. We offer a 30-day return policy, meaning you have 30 days from receiving your item to contact us and request a return.

To be eligible for a return, your item should normally be in the same condition in which you received it, unused and in its original packaging where reasonably possible. You will also need your order number or other proof of purchase.

Nothing in this policy affects your statutory rights under UK consumer law.

How to Request a Return

To request a return, please contact us at:

deanthomsont1992@hotmail.com

Please include your order number, the reason for the return and, if the product is damaged, faulty or incorrect, photographs showing the issue.

Please do not send an item back to the address shown on your parcel or to any other address without contacting us first.

Some of our products are fulfilled by third-party fulfilment partners, so the appropriate return instructions and return destination can vary depending on the product and order.

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if your item is damaged, defective, incorrect or significantly different from what you ordered.

Please provide your order number and clear photographs or other reasonable evidence of the problem. We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

Your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods are not affected by this policy.

Change-of-Mind Returns

If you simply change your mind, please contact us before returning the item.

Where applicable, customers may be responsible for the direct cost of returning unwanted goods unless we agree otherwise. We will provide return instructions before anything is sent.

UK Cancellation Rights

For many online purchases, UK consumers have a legal right to cancel their order within 14 days after receiving the goods, subject to certain exceptions. After notifying us of a valid cancellation, you will generally have a further 14 days to return the goods.

Where the statutory cancellation right applies, refunds will be handled in accordance with applicable UK consumer law.

Our voluntary 30-day return policy is additional to, and does not replace, your statutory rights.

Exceptions / Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including personalised or custom-made products, perishable goods, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where permitted by law.

If you're unsure whether your item can be returned, please contact us.

These exceptions do not remove any legal rights you may have if an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.

Exchanges

If you would like a different product, please contact us first. Depending on the circumstances, the simplest option may be to return the original item and place a new order.

Refunds

Once an applicable return has been received and/or the issue has been assessed, we will notify you about your refund.

Approved refunds will be returned to your original payment method. The time it takes for the funds to appear in your account can depend on your bank or payment provider.

Where UK law specifies a particular refund timeframe, we will process the refund in accordance with those requirements.

Orders Not Received

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with our fulfilment partner or carrier.

For questions about returns, refunds or your order, contact:

EverydayFix UK

deanthomsont1992@hotmail.com